Privacy policy

Seak values your privacy and understands the importance of how your personal information is used and shared. Please read this policy to learn more about our privacy practices. By using or accessing our Services in any manner, you acknowledge the practices and policies outlined in this Privacy Policy, and agree to the collection, use, and sharing of your information in the following ways.

Remember that your use of Seak’s Services is subject to our Supplier Terms of Service, which incorporates this Privacy Policy. Any terms used in this Privacy Policy without definitions have the definitions given to them in the Terms of Service.

This Privacy Policy applies to the Seak app and all related websites, applications, widgets, products, services, and other offerings (collectively, the “Services”) owned and operated by Seak and its affiliates and subsidiaries (collectively, “Seak”) that link to this Privacy Policy. This Policy covers our treatment of the personal information we gather through your use of our Services.

B3 Markets Pte. Ltd. is the data controller for personal information collected in connection with the use of Seak’s services. Seak may issue additional or different privacy policies that apply to specific initiatives, such as trade shows or promotions. Should this apply to you, we will notify you via email.

What Information Does Seak Collect?

We collect information about your use of our Services and various types of personal information as detailed below.

Supplier Onboarding: During onboarding, we require a copy of your business registration certificate or national ID. We will collect your first and last name, email address, Line ID, phone number, business address, website, and other sales channels, brand name, business address, lead time, and historical business performance. We also collect information about your brand, such as what kinds of products you sell and the channels you use (ie. Shopee, Lazada), years of operation and precedent of export. We also collect bank account information for your preferred payout method.

Product-Specific Information: We collect information about the items you upload to Seak, including but not limited to product photos, titles, descriptions, variants, minimum order quantities and latest retail and wholesale pricing. We reserve the right to share this information on various sales and marketing channels, including but not limited to marketplaces, trade show catalogs, Seak’s social media, and direct relationships with buyers, with the aim of boosting sales and engaging new customers. When you sign up to be a supplier on Seak, we are authorized to use pictures and descriptions from your social media or website without permission on our sales and marketing channels. Supplier Performance: We monitor and collect information about your performance on Seak, including ratings, order fulfillment times, and popular products. Seak reserves the right to collect, analyze and share this information on our various channels with the aim of generating more sales for you and fellow suppliers on Seak.

Events and Trade Shows: Seak may invite you to join an event, such as an international trade show. In this case, Seak will collect information including but not limited to photos, brand story, and your latest catalog to share with prospective buyers at the show. Seak reserves the right to use the information you provide for marketing before, during, and after the event. By participating in an event, you acknowledge that you and your products may be recorded and these materials may be shared.

Customer Service Inquiries and Other Communications: When you reach out to Seak, we collect personal information pertaining to your case.

Surveys, Raffles, and Contests: We may ask you to participate in optional surveys, raffles or contests where you may be asked to provide personal information. This information may be used to contact you about the raffles or contest, and promotional and marketing purposes. We may also publicly share your information in the instance that you are a raffle or contest winner.

Social Media: Seak operates multiple channels to generate demand for your products, including blogs and social media pages. Individuals may talk about your brand on these channels and share this public content online.

Information Seak Collects Automatically

When using Seak, we may collect certain information automatically from your device, such as your IP address or geolocation data. Additionally, Seak and affiliated third-parties may collect data such as click data based on your behavior when using Seak. Lastly, we may use marketing and analytics third-party platforms like Google and Meta, to collect information such as demographics. Please refer to the privacy policy of each of these platforms for further details. We automatically collect information in order to provide a customized experience for suppliers on Seak that is tailored to your needs.

Information Seak Collects via Third-Parties

Seak works with various third-parties to conduct business, and may collect information about you in conjunction with these third-parties. These initiatives include but are not limited to (1) when a supplier or existing buyer refers you as a supplier to Seak, (2) any third-party integrations, or (3) other sources such as local government and bank partners. This information helps us to provide a more seamless experience on Seak. Should you wish to opt out of referals, you may contact us at hello@seak.ai .

How Seak Uses the Information It Collects

Seak uses the information collected in the methods outlined above to provide our services and advance our business. Some use cases include onboarding you as a supplier, fulfilling your orders, ensuring timely payouts to your payment method of choice, marketing your products to prospective buyers, understanding your eligibility for new services, ensuring your adherence to your code of conduct, growing the Seak buyer and seller network, and providing personalized content.

How Seak Shares the Personal Information It Collects

We share information as needed to affiliates, service providers such as third-party logistics companies for order fulfillment, buyers, trade organizations and other partner institutions. We may share your information in order to comply with laws in the countries we operate in and facilitate business transfers such as mergers and acquisitions. We reserve the right to disclose personal information to third parties as necessary to protect the rights, property and safety of Seak and our users.

How We Protect Your Information

We take the security of your personal information seriously and use reasonable administrative, technical, and physical measures to protect your personal information. However, please note that we cannot guarantee that the security measures we have in place will prevent all unauthorized access to or use of personal information.

Your Rights and Choices

If you need to access, correct, restrict or delete your personal information, please contact us as described below. We will examine your case according to the laws in your region.

Updates to This Privacy Policy

We may update this Privacy Policy at our discretion. If we make material changes, we will provide notice on our Services or via email before the changes become effective. We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and sharing of personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@seak.ai.